Weed Club FAQs
You’ve got questions, we’ve got answers
How do I verify my age for an order?
When customers place an order on Weed Club DC’s website, they undergo a secure and advanced age verification process. This process is designed to ensure compliance with I-71 regulations and to maintain responsible service:
- Document and Facial Verification: Customers are required to upload a photo of their government-issued ID. The system then uses artificial intelligence to authenticate the ID and confirm its legitimacy.Facial Biometrics: To enhance security, the system compares the photo on the ID with a live selfie taken by the customer. This step ensures that the person ordering is indeed the owner of the ID.Data Security and Compliance: The entire verification process is encrypted for data security, ensuring customer privacy. The system is compliant with data protection regulations, meaning sensitive information is handled with the utmost care and respect for privacy.Real-time Verification: This process happens in real time, providing a quick and seamless experience for the customer. Once the verification is successful, the order is processed, adhering to the legal requirements for cannabis sales.
This sophisticated verification method allows Weed Club DC to confidently verify customer ages, align with legal requirements, and protect against fraudulent orders, all while ensuring a customer-friendly ordering experience.
How do I place an order on your website?
To place an order, simply browse our product categories, select the items you want, and add them to your cart. Once you’re ready, proceed to checkout, provide your delivery details, verify your age, and complete the payment process.
What are my payment options for orders?
We accept both cash and card payments. However, for orders over $250, we require card payment for the safety of our drivers. This also helps in streamlining the transaction process.
How can I track my order delivery?
We use a proprietary delivery tracking system. It allows real-time tracking of your order, providing SMS updates for convenience and peace of mind.You can also contact any of the staff members to get a verbal update or use the check order button on our site.
What are the delivery fees and minimum order requirements?
The standard delivery fee is $20, waived for orders over $250. The minimum order value for delivery is set at $100. We also offer a local pickup option at the store without any delivery fees.
What is the process for ID verification for returning customers?
Returning customers benefit from our streamlined ID verification process. Once you complete an initial verification, your details are securely stored, making future orders faster and more convenient.
Where is the contact button located on your website?
The contact button is conveniently located at the bottom right of our website, https://weedclubdc.com. It provides instant access to our store’s contact information for your queries and support needs.
Come Visit Us!
2:00 PM – 10:00 PM
Washington DC 20009
